EXCHANGE POLICY

Exchange Policy

Hello, and thank you for choosing Sajdah as your fashion destination! We're dedicated to ensuring your shopping experience is seamless and satisfying, which is why we've outlined our Exchange Policy to guide you through the process of exchanging items. Read on to understand our exchange procedures, eligibility criteria, and more.

Eligibility for Exchanges:

We're happy to accommodate exchanges for items that meet the following conditions:

• The item is in its original, unworn, and unwashed condition.
• All original tags, labels, and accessories are still attached.
• The exchange request is initiated within [number] days from the date of receiving the item.
• The item was not listed as a final sale or non-exchangeable item at the time of purchase.

Initiating an Exchange:

To start the exchange process, please follow these steps:

1. Log in to your account on the Sajdah website.
2. Go to the 'Order History' section and locate the order that includes the item you want to exchange.
3. Click on the 'Exchange Items' button next to the item and follow the provided instructions.

For guests who made a purchase without creating an account, please reach out to our customer service team to initiate the exchange.

Exchange Shipping:

The cost of shipping the item back to us for exchange is the responsibility of the customer unless the exchange is necessary due to an error on our part (e.g., wrong item shipped, item arrived damaged). We recommend using a trackable shipping method to ensure the safe return of the item. Keep the tracking number and any relevant shipping receipts for your records.

Exchange Process:

Once we receive the item you wish to exchange and verify its eligibility, we will process the exchange. You will be provided with a credit equal to the value of the returned item, which you can use towards purchasing the desired replacement. Please note that this credit will be issued to the same payment method used during the initial purchase.

Items Not Eligible for Exchange:

There are certain items that cannot be exchanged, including:

• Items marked as final sale at the time of purchase.
• Items that have been worn, washed, altered, or damaged after delivery.
• Intimate apparel, swimwear, and hygiene-related products for health and safety reasons.

Damaged or Defective Exchanges:

If you receive a damaged or defective item that you wish to exchange, please contact our customer service team immediately. We will assist you in processing the exchange and ensuring you receive a replacement in good condition.

Contact Us:

If you have any questions or need assistance regarding our Exchange Policy, the exchange process, or any other related matters, our dedicated customer service team is here to help.

Thank you for choosing Sajdah. Your satisfaction is our priority, and we're committed to providing you with a delightful shopping experience, including the option to exchange items for your desired choices.